Google

Real-time employee feedback, direct from the micro-kitchen

SAAS
Google office

Overview

With a large campus spanning across multiple cities and buildings, Google needed a way to stay on top of what was happening in their office micro-kitchens and quickly resolve any issues. We built and managed a large fleet of kiosk tablets that enabled their OperationsTeam to monitor employee feedback in real-time, seamlessly collect quick feedback, and log issues directly to responsible staff members.

Services

Full product build UI/UX design Ongoing fleet management and maintenance

Deliverables

Campus-wide tablet deployment Custom-built app Smart reporting and routing system
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The ask

From broken coffee machines to missing snacks and spills, Google Facilities team receives a range of feedback from Googlers in their office micro-kitchens every day. The Facilities team needed a way to stay on top of what was happening across their campus and quickly resolve any issues.

The solution

We developed a hybrid hardware-software solution, deploying hundreds of tablets across Google offices with custom software to provide Googlers with a fast and easy mechanism to report issues or send quick feedback.

The initial version took eight weeks from build to testing to launch. In the first few days alone, Google collected thousands of individual feedback and data points that lead to actionable insights for improving their employees' kitchen experiences. We continue to manage and maintain the fleet and infrastructure.

Technologies

Angular Angular
Golang Golang
Typescript Typescript
PostgreSQL PostgreSQL
GCP GCP
Android Android

The impact

Fluxon took a promising idea and made it a reality, increasing users from zero to over 800,000 in under 12 months. By anticipating and responding quickly to Taki’s evolving needs, on everything from product design and development to funding and marketing, we delivered a comprehensive product that enabled the company to take advantage of an exciting business opportunity.

Google

“Fluxon stepped in to help get a challenging project completed. They were fast, detailed and our entire team was thrilled with the results. They combine the best balance of rigor and execution.”

Product Team Google